What would you do in a really tough situation? Daily routine can be learnt easily, making us believe that we are experienced. However, it is put to the test in crisis situations, when we make either right or wrong decisions. Many of us might behave as inexperienced greenhorns even after several years, which can easily lead to tragedy. What can be done to prevent it? We have to be mentally prepared for it, and it is useful to analyse both positive and negative examples. One of the best known cases is the one on this video, which has been published on video sharing sites. The incident happened in the famous and recognised Antwerp Zoo (Belgium) in 2010. Visitors filmed the dramatic events unfolding in the enclosure of the reindeer. It was a scandal back then; extremist animal protection organisations naturally accused the zoo of animal abuse. Their interpretation was incorrect, since it was not a consequence of any systematic cruelty; it was merely the result of bad decisions made by zookeepers in a crisis.